Shipping and Refund Policies

1. What are the shipping charges?

At Color Pencil, shipping fees are tailored based on your location and the weight of your order to ensure fairness. Accurate shipping costs will be calculated and shown at the checkout stage, so you know exactly what you are paying for.

2. How long will it take to receive my order?

We strive to dispatch orders promptly within the timeframe listed on each product page. The arrival of your order depends on your proximity to our dispatch center, but rest assured, we aim to get your learning tools to you as swiftly as possible.

3. How can I track my order?

Once your learning adventure arrives, you'll receive a confirmation email containing your tracking details. Use this information to check the current status of your shipment and plan your educational activities with your little ones.

4. Do you ship internationally?

Yes, we do! Color Pencil is excited to support and nurture young minds across the globe. Please note that international orders may be subject to customs duties and taxes applicable in your country, for which customers are responsible.

5. What is your refund policy?

At Color Pencil, we dedicate ourselves to delivering high-quality educational products. Due to our products' digital or consumable nature, all sales are final. We encourage you to review your order carefully before purchasing.

6. What should I do if my product is damaged or defective?

In the learning journey, we ensure no child is left behind due to a damaged item. If your product arrives damaged, please immediately contact us at customercare@colorpencil.com. Our team will eagerly assist with a replacement or an alternative resolution.

7. Who handles the shipping of my order?

We partner exclusively with Ship Rocket to handle the delivery of your products. This partnership ensures that your educational tools are delivered on time and in excellent condition, allowing us to continue our mission of transforming education.

8. What is the estimated delivery time for products?

We understand the eagerness of young minds to start their learning adventures. Typically, our products take up to 15 days to be delivered from the time of confirmation. We work diligently to minimize this window and get your order to you sooner.

9. How does Color Pencil assist customers with inquiries or issues?

Our customer service team is the backbone of your support system at Color Pencil. If you have any inquiries, difficulties or need advice on selecting the perfect educational tool, please drop an email at customercare@colorpencil.com or give us a call at +91 7358990982. Your feedback sparks our innovation, and your satisfaction is our top priority.

10. Are shipping charges included in the prices?

Shipping charges are additional, calculated based on your delivery location and the order’s weight during the checkout process, ensuring transparency and fairness.

11. How are orders processed and delivered?

We process and ship orders as specified on each product page. You will receive a confirmation email with tracking information once your order is dispatched, keeping you informed every step of the way.

12. How can I track my order?

Track your learning resources effortlessly using the tracking information provided in your order confirmation email.

13. What are the delivery times?

Delivery times vary based on location, but strive to be as efficient as possible. Please consult your tracking information for estimated delivery dates.

14. Who are our shipping partners?

We partner with Ship Rocket to ensure your educational products’ secure and timely delivery.

15. Do we offer international shipping?

Yes! We extend our educational tools globally. Note that international shipments may incur customs duties or taxes, for which customers are responsible.

16. What about customs duties or taxes?

Customers are responsible for customs duties or taxes for international orders. We recommend checking with your local customs office to anticipate any possible charges.