Privacy Policy

1. What personal information does Color Pencil collect?

Color Pencil collects personal information such as your name, email address, mailing address, phone number, and payment details when you make a purchase, create an account, subscribe to a newsletter, or fill out a form on our website.

2. Why does Color Pencil collect non-personal information?

We collect non-personal information like your browser type, device type, and browsing history to improve our website’s functionality and enhance your user experience.

3. How does Color Pencil use my information?

Your information is used to personalize your experience on our site, improve website offerings, process transactions securely, and send periodic emails regarding your order or other updates and promotions.

4. How does Color Pencil protect my information?

We implement a variety of security measures, including SSL technology, to protect your personal information. Sensitive/credit information is encrypted and only accessible by authorized personnel who are required to keep the information confidential.

5. Does Color Pencil use cookies?

Yes, we use cookies to remember and process items in your shopping cart, understand and save your preferences for future visits, and compile data on site traffic and interaction for improved site experiences in the future.

6. Will my information be shared with third parties?

We do not sell, trade, or transfer your personally identifiable information to outside parties, except trusted third parties who assist in operating our website, conducting our business, or serving you, and they are obligated to maintain confidentiality.

7. What happens if the privacy policy changes?

Any changes to our privacy policy will be posted on this page. By continuing to use our site after changes, you consent to the updated policy.

8. Are shipping charges included in the price of Color Pencil products?

If you have any questions regarding our privacy policy, you can contact us using the information provided on our website.

9. Are shipping charges included in the price of Color Pencil products?

No, all shipping charges are additional and are calculated based on the delivery location and the weight of the order during the checkout process.

10. How are orders processed and delivered?

Orders are processed and shipped within the timeframe mentioned on each product page. A confirmation email with tracking information will be sent once your order is dispatched.

11. How can I track my Color Pencil order?

You can track your order using the tracking information provided in the confirmation email.

12. What are the delivery times for Color Pencil orders?

Delivery times vary based on the shipping destination. Please refer to the tracking information for estimated delivery dates.

13. Who are Color Pencil's shipping partners?

We partner with Ship Rocket for secure and timely delivery of our products.

14. Does Color Pencil offer international shipping?

Yes, international shipping is available. Customers are responsible for any customs duties or taxes applicable in their respective countries.

15. What happens if there are customs duties or taxes for international orders?

Customers are responsible for any customs duties or taxes applied to international shipments. It is advised to check with your local customs office for potential charges.